Perlick is committed to customer satisfaction. Perlick will review requests to return products in new condition. Please review the guidelines below before requesting a return.
Eligibility
- Products must be in new, unused condition in the original packaging, with laser paper intact. Units will not be accepted for return if the laser paper is not intact.
- Items must have a minimum value of $250 to be returned.
- A return authorization must be requested within 180 days of the original ship date.
- Approved products must be returned to Perlick within 30 days of the RMA date.
Return Authorization (RMA)
- No returns are accepted without first obtaining a Return Material Authorization (RMA) from Perlick.
- Photos of the product and packaging must be submitted before an RMA is issued. [Confirm #1]
- The RMA number must be clearly marked on the outside of the returned package. Packages without an RMA number will be refused and sent back to the customer.
Non-Returnable Items (No Exceptions)
- Custom products, including Modbar and custom-modified equipment
- Beer systems [including trunk housing — Confirm #2]
- Remote backbar refrigerators
- Pre-assembled underbar
- Equipment with a top cut for a tower or drain
- Products with laminate applied
- Obsolete items
- Any item valued under $250
Inspection, Fees & Credit
- Credits for returned products are subject to inspection on receipt.
- Approved returns incur a restocking fee of 35% of the purchase price.
- Customers are responsible for return transportation charges.
- If Perlick determines that credit will not be issued, the customer has 48 hours to arrange pickup. After 48 hours, the product will be disposed of.
Warranty Returns
- All warranty RMAs must be approved by a Perlick associate.
- If a distributor, dealer or rep initiates a replacement on the customer's behalf, Perlick may approve or reject the request. Any costs associated with that replacement are the sole responsibility of the distributor, dealer or rep.
Questions about returns? Contact your local Perlick representative or Perlick Customer Service at (800) 558-5592.
