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Receiving Freight Damage Best Practices

  1. Visually and physically inspect freight. Look for rips, tears, dents, or any visible damage. Note any damaged or refused for damage items on the Bill of Lading (BOL).
  2. Verify piece count on the BOL matches the number of pieces unloaded. Use the Perlick Masterpack to identify and verify all packs have been received. Note any missing packs on the BOL.
  3. Document all issues on the BOL. Note any short or damaged packs and take pictures of all damaged items. Notify Perlick and send all pictures to Perlick Customer Service.
  4. Sign for delivery after all packs have been inspected and shortages or damage have been noted on the BOL. It is very important any damage or shortage be noted on the BOL, as that will aid in damage claim filing.
  5. Notify Perlick for any damaged free and add shipments. Perlick is responsible for free and add shipments only and will only file damage claims on these types of shipments. Please see note below regarding filing for concealed damages. Notify the freight carrier for any 3rd party or customer routed issues.

Free Freight Shipments

All free freight shipments are shipped with a Perlick preferred carrier and the most efficient method of shipment will be chosen. All prepaid shipments are Free On Board (F.O.B) Origin with ownership passing to the purchaser as soon as the product is loaded and the carrier signs the bill of lading, or when the carrier departs any Perlick or partner shipping dock. Applies to the lower 48 states and Canada. Excludes Alaska, Hawaii and international shipments (outside of Canada).

Customer Routed / Third Party Shipments

All customer routed or third-party shipments are F.O.B. Origin with ownership passing to the purchaser as soon as the product is loaded and the carrier signs the bill of lading, or when the carrier departs any Perlick or partner shipping dock.  Transit, tracking or rerouting needs should be directed to the freight carrier once the shipment has departed Perlick or Perlick partner shipping dock.

Order Inspection Upon Arrival

Each shipment has a bill of lading that identifies how many pieces were shipped. Each shipment also has a master pack number that identifies each carton shipped by pack number. Please use these two items to verify all shipped cartons have arrived at the consignee’s location. It is the responsibility of the consignee to check for visible and concealed damage as well as verify all pieces arrived upon delivery. Be on the lookout for:

  • Ripped cardboard
  • Stretch wrap or banding
  • Broken or torn box corners
  • Broken, bent or damaged skids or crating materials
  • Boxes that have shifted on pallets
  • Boxes that appear to have been taped or repackaged

If freight arrives damaged or is missing pieces, consignee must note damage or missing boxes on the BOL before signing it. If excessive visible damage is present that is estimated to be non-repairable or is believed to be concealed damage, the shipment should be refused. The BOL must be marked “Refused for Damage” and list the following:

  • All Perlick part numbers
  • Sales order number
  • Pack numbers

If hidden damage is noticed, Perlick must be notified within 48 hours of receipt. The conditions listed below must be met, or the claim will be denied:

  • Take photos of damaged items, including Perlick part number label and sales order with pack number label so product is easily identified
  • Retain all product packaging and product for inspection
  • Do not move the equipment from the original delivery location
  • Request the carrier have their agent complete an inspection report

If there is hidden damage, the customer needs to file a freight claim with the carrier and issue a new PO for replacement equipment with Perlick, indicating that it is a replacement order.

Reporting Lost or Damaged Freight

For any third party or customer routed freight, Perlick Corporation is not responsible for any loss, damage or delay in delivery of product. Such claims must be handled by the customer and filed with the freight carrier directly.

Perlick will assume responsibility for any lost freight or damaged freight that is refused on a free freight and add shipment. If shipment or pieces of the shipment are refused, the BOL must be marked “Refused for Damage”. Any refused or damaged shipments must be reported to Perlick via this email address: Failure to report damage or lost pieces to Perlick within 48 hours from receipt may result in loss at the customer’s expense. Damaged freight needs to be held for 120 days from the original date of claim filing.

When filing a freight claim, the following documentation is needed, or the claim will be rejected by the freight carrier:

  • The original bill of lading and delivery receipt
  • Packing slip
  • Invoice for damaged commodities
  • Photographs of the damaged items (including serial numbers if appropriate)
  • Damaged packaging must be saved for the carrier to review

Failure to produce any of these items or documents may result in carrier refusal of damage claim.


Please reference the appropriate product line, “Perlick Return Policy,” for returns.

A Return Merchandise Authorization (RMA) number must be issued by the factory before a product can be returned. This number must be noted on the exterior of the container/package being returned or container/package will be rejected by Perlick and returned to the customer. Appropriate credit will be issued for returned product once it is received at Perlick in resalable condition.


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