Free Freight Shipments
All free freight shipments are shipped with a Perlick preferred carrier, and the most efficient method of shipment will be chosen. All shipments are Free on Board (F.O.B.) Origin, with ownership passing to the purchaser as soon as the product is loaded and the carrier signs the bill of lading, or when the carrier departs any Perlick or partner shipping dock. This policy applies to the lower 48 states and Canada. It excludes Alaska, Hawaii and international shipments outside of Canada.
Customer-Routed / Third-Party Shipments
All customer-routed or third-party shipments are F.O.B. Origin, with ownership passing to the purchaser as soon as the product is loaded and the carrier signs the bill of lading, or when the carrier departs any Perlick or partner shipping dock. Once a shipment has departed, direct transit, tracking or rerouting needs to the freight carrier. Perlick is not responsible for loss, damage or delay on these shipments; claims must be filed by the customer directly with the carrier.
Inspecting Your Delivery
It is the responsibility of the consignee to check for visible and concealed damage and to verify that all pieces arrived upon delivery.
- Inspect the freight visually and physically. Look for ripped cardboard, damaged stretch wrap or banding, torn box corners, broken skids or crating, boxes shifted on the pallet, and boxes that appear taped or repackaged.
- Verify that the piece count on the bill of lading (BOL) matches the pieces unloaded. Use the Perlick master pack number to confirm every pack was received. Physically inspect all boxes, as not all products are listed on packing slips.
- Note any damage or missing packs on the BOL before signing, and photograph all damaged items.
- If damage is excessive or likely non-repairable, refuse the shipment. Mark the BOL "Refused for Damage" and list all Perlick part numbers, the sales order number and the pack numbers.
Visible Damage & Refused Shipments
Perlick is responsible for, and will file damage claims on, free freight and add shipments only. Report refused or damaged free freight shipments to auto@perlick.com within 48 hours of receipt; late reports may result in loss at the customer's expense. [Confirm #3] Damaged freight must be held for 120 days from the original claim filing date.
Concealed Damage
Perlick must be notified in writing within 5 business days of receipt of the shipment [send to auto@perlick.com — Confirm #5]. The notice must include color pictures of all sides of the original box, showing the visible damage to the box and the damaged product. To support the claim:
- Retain all product and packaging for inspection.
- Do not move the equipment from the original delivery location.
- Request that the carrier's agent complete an inspection report.
- Issue a new PO to Perlick for replacement equipment, marked as a replacement order. [Confirm #4]
Shortage of Product
- Perlick must be notified of a product shortage within 60 days of the ship date from Perlick.
- Perlick must be notified of an accessory shortage (casters, legs, shelves, spouts) within 120 days of the ship date from Perlick.
- Replacement of product is subject to review and approval.
- To expedite a request, physically inspect all boxes first, as not all products are listed on packing slips.
Filing a Freight Claim
The following documents are required, or the carrier may reject the claim:
- Original bill of lading and delivery receipt
- Packing slip
- Invoice for the damaged items
- Photographs of the damaged items, including serial numbers where applicable
- Damaged packaging, saved for the carrier to review
Storage Fees
- Orders not shipped within 10 business days after the ship date on the order acknowledgement are subject to a storage fee.
- If the customer cannot accept the order on the acknowledged ship date, Perlick will obtain and communicate a storage quote.
- Once storage is arranged, storage fees must be paid before the order ships.
- To avoid storage fees, Perlick allows a maximum of two ship-date changes per order, each extending no more than 10 business days.
Returns
See the Perlick Returns Policy. A Return Material Authorization (RMA) number must be issued by Perlick before any product is returned
