All prepaid shipments ship with a Perlick-preferred carrier with the most efficient method of shipment chosen. All prepaid shipments are Free on Board (F.O.B.) Origin with ownership passing to the purchaser as soon as the product is loaded and the carrier signs the bill of lading, or when the carrier departs a Perlick or Perlick partner shipping dock.
Freight Damage Policy
This document identifies the documentation that accompanies each Perlick shipment.
RECEIVING FREIGHT DAMAGE BEST PRACTICES
- Visually and physically inspect freight. Look for rips, tears, dents, or any visible damage. Note any damage or refused shipment on the Bill of Lading (BOL).
- Verify that the piece count on the BOL matches the number of pieces unloaded. Use the Perlick Master Pack to identify and verify all packs have been received. Note any missing packs on the BOL.
- Document all issues on the BOL. Note any short or damaged packs and take pictures of all damaged items. Notify Perlick and send all pictures to Perlick Customer Service.
- Sign for delivery after all packs have been inspected and shortages or damage have been noted on the BOL. It is very important to note any damage on the BOL, as that will aid in damage claim filing.
- Notify Perlick of any damaged prepay and add shipments. Perlick is responsible for prepay and add shipments only and will only file damage claims on these types of shipments. Notify the freight carrier for any third-party or customer-routed issues.
CUSTOMER-ROUTED / THIRD-PARTY SHIPMENTS
All customer-routed or third-party shipments are F.O.B. Origin with ownership passing to the purchaser as soon as the product is loaded and the carrier signs the bill of lading, or when the carrier departs any Perlick or Perlick partner shipping dock. Transit, tracking, or rerouting needs should be directed to the freight carrier once the shipment has departed the Perlick or Perlick partner shipping dock.
ORDER INSPECTION UPON ARRIVAL
Each shipment has a Bill of Lading that identifies how many pieces were shipped. Each shipment also has a master pack number that identifies each carton shipped by pack number. Please use these two items to verify all shipped cartons have arrived at the consignee’s location. It is the responsibility of the consignee to check for visible and concealed damage as well as verify all pieces arrived upon delivery. Be on the lookout for:
- Ripped cardboard
- Stretch wrap or banding
- Broken or torn box corners
- Broken, bent, or damaged skids or crating materials
- Boxes that shifted on pallets
- Boxes that appear to be taped or repackaged
If freight arrives damaged or is missing pieces, the consignee must note damage or missing boxes on the BOL before signing it. If excessive visible damage is present that is estimated to be non-repairable or believed to be concealed damage, the shipment should be refused. The BOL must be marked “Refused for Damage” and list the following:
- All Perlick part numbers
- Sales order number
- Pack numbers
If hidden damage is noticed, it must be reported within 48 hours of delivery. The conditions listed below must be met, or the claim will be denied:
- Take photos of damaged items, including Perlick part number label and sales order with pack number label so product is easily identified
- Retain all product packaging and product for inspection
- Do not move the equipment from the original delivery location
- Request the carrier have their agent complete an inspection report
REPORTING LOST OR DAMAGED FREIGHT
For any third-party or customer-routed freight, the Perlick Corporation is not responsible for any loss, damage, or delay in delivery of the product. Such claims must be handled by the customer and filed with the freight carrier directly.
Perlick will assume responsibility for any lost freight or damaged freight refused on a prepay and add shipment. If the shipment or pieces of the shipment are refused, the BOL must be marked “Refused for Damage”. Any refused or damaged shipments must be reported to Perlick via this email address: email@example.com. Failure to report damage or lost pieces to Perlick within four days from delivery may result in loss at the customer’s expense. Damaged freight needs to be held for 120 days from the original date of claim filing.
The following documentation must be included when filing a freight claim, or the freight carrier will reject the claim:
- The original bill of lading and delivery receipt
- Packing slip
- Invoice for damaged commodities
- Photographs of the damaged items
- Damaged packaging
Failure to produce any of these items or documents may result in carrier refusal of the damage claim.
Please reference the appropriate product line, “Perlick Return Policy,” for returns.
A Return Merchandise Authorization (RMA) number must be issued by the factory before a product can be returned. This number must be noted on the exterior of the returned container/package, or Perlick will reject the container/package and return it to the customer. Appropriate credit will be issued for returned product once received at Perlick in resealable condition.