The store will not work correctly in the case when cookies are disabled.
CALL US (800) 558-5592
Perlick Logo
Advanced Search
Perlick Logo
Perlick Logo
Menu
  • Home
  • Products
    • Commercial Bar Solutions

        • Cocktail Bar
        • Craft Beer Bar
        • Mobile Solutions
        • Wine Bar
    • Commercial Products

        • Brewery Fittings and Components+
          • Observers
          • O-Rings
          • Relief Valves
          • Sampling Ports
          • Sampling Valves
        • Beverage Dispensing+
          • Beverage Towers
          • Century Systems
          • Dispensing Systems
          • Faucets
          • Power Paks
          • Regulators
          • Trunk Lines
          • Fittings and Installation
          • Drainers
          • Air/Gas Distribution
          • Cleaning
          • Tapping Accessories
          • Tubing and Fittings
        • Glass Washing+
          • Carousel Glasswasher
          • Batch Rotary Glasswasher
          • High Temperature Glasswasher
        • Underbar+
          • Top Shelf
          • Tobin Ellis
        • Refrigeration and Storage Cabinets+
          • Back Bar Refrigeration
          • Direct Draw Dispensers
          • Wine Column Refrigeration
          • Under Counter Refrigeration
          • Glass and Plate Chillers
          • Bottle and Can Coolers
          • Back Bar Dry Storage
          • Countertop Displays
          • Step In Keg Coolers
    • Residential Products

        • Accessories
        • Refrigerators+
          • Indoor
          • Outdoor
        • Wine Refrigerators+
          • Indoor
          • Outdoor
        • Freezers+
          • Indoor
          • Outdoor
        • Beverage Centers+
          • Indoor
          • Outdoor
        • Beverage Dispensers+
          • Indoor
          • Outdoor
        • Ice Makers+
          • Indoor/Outdoor
        • Underbar+
          • Mobile Bars
    • Residential solutions

        • ADA Solutions
        • Design Files
        • Indoor
        • Outdoor
     
  • Resources
    • Commercial Resources

        • Customer Support & Warranty Information+
          • Customer Login
          • Find a Service Company
          • Rep Login
          • Replacement parts inquiry
          • Serial Number Look up
          • Vendor Login
          • Freight Damage Policy
          • Warranty Policy
          • Warranty Registration
        • Find a Parts Distributor
        • Find a Representative
        • Cleaning Tips & Product Life+
          • Back Bar Cleaning Checklist
          • Use And Care Document
        • Education+
          • FAQ
          • Sustainibility
          • Training
          • Videos
        • Request a Quote
        • Planning & Design+
          • Bar Layout Examples
          • Design Files (CAD/Revit)
          • Installation Gallery
          • Large Venue Installations
        • Templates, Brochures, Manuals & Spec Sheets+
          • Installation Operation and Service Manuals
          • Brochures
          • Mounting Templates
          • Tower Drip Plan Templates
          • Specification Sheets
          • Wood Overlay Templates
    • Residential Resources

        • Cleaning Tips & Product Life+
          • Use and Care Guides
          • Energy Guides
        • Find a dealer
        • Request a Quote
        • Replacement Parts
        • Customer Support & Warranty Information+
          • Find a dealer
          • Replacement Parts
          • Warranty policy
          • Warranty Registration
        • Education+
          • Continuing Education Units(CEU)
          • FAQ
          • Sustainibility
          • Training
          • Videos
        • Planning & Design+
          • Additional Documentation
          • CAD Libraries
          • Design Files (CAD/Revit)
          • Inspiration
          • Installation Instructions
          • Literature
        • Templates & Specification Sheets+
          • Mounting Templates
          • Specification Sheets
          • Wood Overlay Templates
  • About Us
    • Careers

    • Our Story

    • Perlick Family

    • Perlick Leadership

    • Sustainability

    • Perlick Patent

  • Media Center
    • Installation Gallery

    • Latest News

    • Tradeshow Highlights

    • Video Gallery

  • BLOG
  • contact
  • careers
  • Dealers / Reps / Service
  • Call Us (800) 558-5592
  • Blog
  • Contact
  • Careers
  • Find a Dealer
Account
  • Home
  • Freight Damage Policy

Freight Damage Policy

SHIPPING DOCUMENTATION

This document identifies the documentation that accompanies each Perlick shipment.


RECEIVING FREIGHT DAMAGE BEST PRACTICES

  • Visually and physically inspect freight. Look for rips, tears, dents, or any visible damage. Note any damage or refused shipment on the Bill of Lading (BOL).
  • Verify that the piece count on the BOL matches the number of pieces unloaded. Use the Perlick Master Pack to identify and verify all packs have been received. Note any missing packs on the BOL.
  • Document all issues on the BOL. Note any short or damaged packs and take pictures of all damaged items. Notify Perlick and send all pictures to Perlick Customer Service.
  • Sign for delivery after all packs have been inspected and shortages or damage have been noted on the BOL. It is very important to note any damage on the BOL, as that will aid in damage claim filing.
  • Notify Perlick of any damaged prepay and add shipments. Perlick is responsible for prepay and add shipments only and will only file damage claims on these types of shipments. Notify the freight carrier for any third-party or customer-routed issues.

PREPAID SHIPMENTS

All prepaid shipments ship with a Perlick-preferred carrier with the most efficient method of shipment chosen. All prepaid shipments are Free on Board (F.O.B.) Origin with ownership passing to the purchaser as soon as the product is loaded and the carrier signs the bill of lading, or when the carrier departs a Perlick or Perlick partner shipping dock.

CUSTOMER-ROUTED / THIRD-PARTY SHIPMENTS

All customer-routed or third-party shipments are F.O.B. Origin with ownership passing to the purchaser as soon as the product is loaded and the carrier signs the bill of lading, or when the carrier departs any Perlick or Perlick partner shipping dock. Transit, tracking, or rerouting needs should be directed to the freight carrier once the shipment has departed the Perlick or Perlick partner shipping dock.

ORDER INSPECTION UPON ARRIVAL

Each shipment has a Bill of Lading that identifies how many pieces were shipped. Each shipment also has a master pack number that identifies each carton shipped by pack number. Please use these two items to verify all shipped cartons have arrived at the consignee’s location. It is the responsibility of the consignee to check for visible and concealed damage as well as verify all pieces arrived upon delivery. Be on the lookout for:

  • Ripped cardboard
  • Stretch wrap or banding
  • Broken or torn box corners
  • Broken, bent, or damaged skids or crating materials
  • Boxes that shifted on pallets
  • Boxes that appear to be taped or repackaged

If freight arrives damaged or is missing pieces, the consignee must note damage or missing boxes on the BOL before signing it. If excessive visible damage is present that is estimated to be non-repairable or believed to be concealed damage, the shipment should be refused. The BOL must be marked “Refused for Damage” and list the following:

  • All Perlick part numbers
  • Sales order number
  • Pack numbers

If hidden damage is noticed, it must be reported within 48 hours of delivery. The conditions listed below must be met, or the claim will be denied:

  • Take photos of damaged items, including Perlick part number label and sales order with pack number label so product is easily identified
  • Retain all product packaging and product for inspection
  • Do not move the equipment from the original delivery location
  • Request the carrier have their agent complete an inspection report

REPORTING LOST OR DAMAGED FREIGHT

For any third-party or customer-routed freight, the Perlick Corporation is not responsible for any loss, damage, or delay in delivery of the product. Such claims must be handled by the customer and filed with the freight carrier directly.

Perlick will assume responsibility for any lost freight or damaged freight refused on a prepay and add shipment. If the shipment or pieces of the shipment are refused, the BOL must be marked “Refused for Damage”. Any refused or damaged shipments must be reported to Perlick via this email address: auto@perlick.com. Failure to report damage or lost pieces to Perlick within four days from delivery may result in loss at the customer’s expense. Damaged freight needs to be held for 120 days from the original date of claim filing.

The following documentation must be included when filing a freight claim, or the freight carrier will reject the claim:

  • The original bill of lading and delivery receipt
  • Packing slip
  • Invoice for damaged commodities
  • Photographs of the damaged items
  • Damaged packaging

Failure to produce any of these items or documents may result in carrier refusal of the damage claim.

RETURNS

Please reference the appropriate product line, “Perlick Return Policy,” for returns.

A Return Merchandise Authorization (RMA) number must be issued by the factory before a product can be returned. This number must be noted on the exterior of the returned container/package, or Perlick will reject the container/package and return it to the customer. Appropriate credit will be issued for returned product once received at Perlick in resealable condition.

ASK OUR EXPERTS

Contact Perlick to learn more about our innovative line of products.

CALL 800.558.5592

SUBSCRIBE TO UPDATES

Get all the latest information from Perlick.
Sign up for our newsletter today.

icon icon icon icon icon icon icon
Perlick Logo

Perlick Corporation is a leader in commercial bar and beverage equipment and premium residential refrigeration, with a legacy of quality, innovation, and craftsmanship spanning more than 100 years and five generations of family ownership.

About us

  • Perlick Family
  • Perlick Leadership
  • Sustainability
  • Who We Are
  • Work at Perlick

What we do

  • Commercial Solutions
  • Commercial Products
  • Residential Solutions
  • Residential Products
  • Shop Accessories
  • Shop Brewery Fittings

How We Help

  • Education Resources
  • FAQ
  • Find a Dealer
  • Find a Representative

Policies

  • Privacy Policy
  • Freight Policy
  • Refund Policy
  • Returns Policy
  • Terms and Conditions
  • Terms of Service

GET IN TOUCH

8300 W. Good Hope Rd. Milwaukee, WI 53223
(800) 558-5592
sales@perlick.com
Monday — Friday
8:00 a.m. — 4:30 p.m. (CST)
© 2021 Perlick Corporation. All Rights Reserved.
Payment
Chat with us!